To ensure effective telephone communications and voice mail greetings, employees should always use an appropriate greeting identifying themselves and their department while speaking in a courteous and professional manner. Please confirm information received from the caller, inquire if there is anything else you can do to help them, and hang up only after the caller has done so.

Office telephones areintended for business use. Good judgment should be exercised by everyone with regard to the frequency and duration of personal phone calls. Personal long distance calls shall be made on the coin operated phones located throughout the University. The University telephones shall be used for emergency long distance calls only. In such cases, employees are to pay the University after the cost of the call has been ascertained.